eNgY - Notice history

All systems operational

Messaging Platform - Operational

Customer Portal - Operational

Platform Customers - Operational

Notice history

Sep 2025

Infrastructure Maintenance
  • Completed
    2025-09-22 at 8:02:52 AM
    Completed
    2025-09-22 at 8:02:52 AM
    Maintenance has completed successfully.
  • In progress
    2025-09-22 at 7:00:01 AM
    In progress
    2025-09-22 at 7:00:01 AM
    Maintenance is now in progress
  • Planned
    2025-09-22 at 7:00:00 AM
    Planned
    2025-09-22 at 7:00:00 AM

    Dear valued partner,

    We would like to inform you of planned maintenance on our systems.

    What’s being done:

    • Non-disruptive maintenance of our infrastructure

    Impact:
    During the maintenance window, SMPP-bound connections may briefly reconnect. Delivery reports may be queued for a short time and will be forwarded once the connection is restored. Message processing will continue as normal.

    In case of questions, please reach out to support@engy.solutions.

    Best regards,
    eNgY Solutions

Infrastructure Maintenance: Power supply
  • Completed
    2025-09-02 at 2:59:03 PM
    Completed
    2025-09-02 at 2:59:03 PM
    Maintenance has completed successfully.
  • In progress
    2025-09-01 at 5:00:01 AM
    In progress
    2025-09-01 at 5:00:01 AM
    Maintenance is now in progress
  • Planned
    2025-09-01 at 5:00:00 AM
    Planned
    2025-09-01 at 5:00:00 AM

    Our data center has informed us about maintenance work.

    • What will happen?

      • The data center will work on the power supply to our infrastructure.

    • Why is the maintenance work necessary / What is the benefit of this maintenance work for you?

      • The provider will replace power meters to comply with legal requirements.

    • When will the work be carried out?

      • On 2025-09-01 between 05:00 and 14:00 UTC

      • On 2025-09-02 between 05:00 and 14:00 UTC

    • Who is affected?

      • All messaging customers

    • How does this affect me?

      • Due to the redundant setup of our infrastructure, no impact is expected.

    We will closely monitor the maintenance work.

Aug 2025

Infrastructure Maintenance: Power supply
  • Update
    2025-08-27 at 9:51:59 PM
    Update
    2025-08-27 at 9:51:59 PM

    Dear valued partner,

    The maintenance has been completed successfully.

  • Completed
    2025-08-27 at 9:51:55 PM
    Completed
    2025-08-27 at 9:51:55 PM
    Maintenance has completed successfully.
  • In progress
    2025-08-27 at 9:00:01 PM
    In progress
    2025-08-27 at 9:00:01 PM
    Maintenance is now in progress
  • Planned
    2025-08-27 at 9:00:00 PM
    Planned
    2025-08-27 at 9:00:00 PM

    Our data center has informed us about maintenance work.

    • What will happen?

      • The data center will work on the power supply to our infrastructure.

      • We ensure upfront that the measures we have taken are having the desired effect.

    • Why is the maintenance work necessary / What is the benefit of this maintenance work for you?

      • The provider will replace power meters to comply with legal requirements.

    • When will the work be carried out?

      • On 2025-08-27 between 21:00 and 22:00 UTC

      • This is a preparation for the previously announced maintenance work on 2025-09-01.

    • Who is affected?

      • All messaging customers

    • How does this affect me?

      • Due to the redundant setup of our infrastructure, no impact is expected.

      • We ensure this is actually the case.

    We will closely monitor the maintenance work.

Jul 2025

Infrastructure Maintenance
  • Completed
    2025-07-14 at 11:23:35 PM
    Completed
    2025-07-14 at 11:23:35 PM
    Maintenance has completed successfully.
  • In progress
    2025-07-14 at 10:00:01 PM
    In progress
    2025-07-14 at 10:00:01 PM
    Maintenance is now in progress
  • Planned
    2025-07-14 at 10:00:00 PM
    Planned
    2025-07-14 at 10:00:00 PM

    Dear customers,

    We want to inform you about upcoming maintenance work:

    • What will take place?

      • We are conducting maintenance on our eNgY messaging infrastructure.

    • Why is the maintenance work necessary / What is the advantage of this maintenance work for you?

      • To maintain system security and improve availability

    • When will the work take place?

      • On 2025-07-14, between 22:00 and 23:00 (UTC).

      • There may be connection interruptions in the network and temporary service disruptions.

    • Who is affected?

      • All connections from our customers to us

      • Connections from us to our partners.

    • How will this affect me?

      • No changes are necessary on your part.

      • Aside from temporary connection interruptions, no further impact is anticipated.

    We will inform you when the maintenance has been completed.

Connectivity issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

Jul 2025 to Sep 2025

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