tag:status.engy.solutions,2005:/history eNgY Status - Incident history 2025-09-22T07:00:00.000+00:00 eNgY tag:status.engy.solutions,2005:Maintenance/cmfpq5jf90055r58s8c7p7x8h 2025-09-22T07:00:00.000+00:00 2025-09-22T08:02:52.798+00:00 Infrastructure Maintenance Type: Maintenance

Duration: 1 hour and 3 minutes

Affected Components: Platform Customers, Messaging Platform

Sep 22, 08:02:52 GMT+0
Completed - Maintenance has completed successfully..

Sep 22, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 22, 07:00:00 GMT+0
Identified - Dear valued partner, We would like to inform you of planned maintenance on our systems. **What’s being done:** * Non-disruptive maintenance of our infrastructure **Impact:** During the maintenance window, SMPP-bound connections may briefly reconnect. Delivery reports may be queued for a short time and will be forwarded once the connection is restored. Message processing will continue as normal. In case of questions, please reach out to [support@engy.solutions](mailto:support@engy.solutions). Best regards, eNgY Solutions.

]]> tag:status.engy.solutions,2005:Maintenance/cmesjtggi00e710k3fpttucvc 2025-09-01T05:00:00.000+00:00 2025-09-02T14:59:03.835+00:00 Infrastructure Maintenance: Power supply Type: Maintenance

Duration: 1 day, 9 hours and 59 minutes

Affected Components: Platform Customers, Customer Portal, Messaging Platform

Sep 2, 14:59:03 GMT+0
Completed - Maintenance has completed successfully..

Sep 1, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 05:00:00 GMT+0
Identified - Our data center has informed us about maintenance work. * **What** will happen? * The data center will work on the power supply to our infrastructure. * **Why** is the maintenance work necessary / What is the benefit of this maintenance work for you? * The provider will replace power meters to comply with legal requirements. * **When** will the work be carried out? * On 2025-09-01 between 05:00 and 14:00 UTC * On 2025-09-02 between 05:00 and 14:00 UTC * **Who** is affected? * All messaging customers * **How** does this affect me? * Due to the redundant setup of our infrastructure, no impact is expected. We will closely monitor the maintenance work..

]]> tag:status.engy.solutions,2005:Maintenance/cmesk0u21001e78sh69llb3zt 2025-08-27T21:00:00.000+00:00 2025-08-27T21:51:59.975+00:00 Infrastructure Maintenance: Power supply Type: Maintenance

Duration: 52 minutes

Affected Components: Messaging Platform

Aug 27, 21:51:59 GMT+0
Completed - Dear valued partner, The maintenance has been completed successfully..

Aug 27, 21:51:55 GMT+0
Completed - Maintenance has completed successfully..

Aug 27, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 27, 21:00:00 GMT+0
Identified - Our data center has informed us about maintenance work. * **What** will happen? * The data center will work on the power supply to our infrastructure. * We ensure upfront that the measures we have taken are having the desired effect. * **Why** is the maintenance work necessary / What is the benefit of this maintenance work for you? * The provider will replace power meters to comply with legal requirements. * **When** will the work be carried out? * On 2025-08-27 between 21:00 and 22:00 UTC * This is a preparation for the previously announced maintenance work on 2025-09-01. * **Who** is affected? * All messaging customers * **How** does this affect me? * Due to the redundant setup of our infrastructure, no impact is expected. * We ensure this is actually the case. We will closely monitor the maintenance work..

]]> tag:status.engy.solutions,2005:Maintenance/cmcmcx4ta009l1354aihbqjui 2025-07-14T22:00:00.000+00:00 2025-07-14T23:23:35.561+00:00 Infrastructure Maintenance Type: Maintenance

Duration: 1 hour and 24 minutes

Affected Components: Messaging Platform, Customer Portal, Platform Customers

Jul 14, 23:23:35 GMT+0
Completed - Maintenance has completed successfully..

Jul 14, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 14, 22:00:00 GMT+0
Identified - Dear customers, We want to inform you about upcoming maintenance work: * **What** will take place? * We are conducting maintenance on our eNgY messaging infrastructure. * **Why** is the maintenance work necessary / What is the advantage of this maintenance work for you? * To maintain system security and improve availability * **When** will the work take place? * On 2025-07-14, between 22:00 and 23:00 (UTC). * There may be connection interruptions in the network and temporary service disruptions. * **Who** is affected? * All connections from our customers to us * Connections from us to our partners. * **How** will this affect me? * No changes are necessary on your part. * Aside from temporary connection interruptions, no further impact is anticipated. We will inform you when the maintenance has been completed..

]]> tag:status.engy.solutions,2005:Incident/cmcxlvck9002nzea2dn7iq987 2025-07-10T16:31:55.359+00:00 2025-07-10T17:02:17.815+00:00 Connectivity issue Type: Incident

Duration: 30 minutes

Jul 10, 17:02:17 GMT+0
Resolved - This incident has been resolved..

Jul 10, 16:31:55 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.engy.solutions,2005:Maintenance/cm8ipterv00089n3l6rl4ia0p 2025-03-25T09:00:00.000+00:00 2025-03-25T17:00:00.000+00:00 Infrastructure Maintenance Type: Maintenance

Duration: 8 hours

Affected Components: Platform Customers

Mar 25, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 25, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 25, 09:00:00 GMT+0
Identified - Dear valued partner, We want to inform you that we have planned maintenance for our systems. What's to be done? * non-disruptive maintenance of our infrastructure * Follow-up after our last maintenance Service affected: * potential reconnect on SMPP connections * potential traffic queue due to drops of connectivity to our partners via SMPP In case of questions, please reach out to [support@engy.solutions](mailto:support@engy.solutions). Best regards,.

]]> tag:status.engy.solutions,2005:Maintenance/cm5fluwxt001oalgd7uid8wdb 2025-01-02T22:00:00.000+00:00 2025-01-02T23:38:42.677+00:00 Infrastructure Maintenance Type: Maintenance

Duration: 1 hour and 38 minutes

Affected Components: Customer Portal, Platform Customers

Jan 2, 23:38:42 GMT+0
Completed - Dear valued partner, The maintenance has been completed successfully..

Jan 2, 22:00:14 GMT+0
Identified - The maintenance is now in progress..

Jan 2, 22:00:00 GMT+0
Identified - Dear valued partner, We want to inform you that we have scheduled maintenance for our systems. What's to be done? * Non-disruptive maintenance of our infrastructure * Follow-up after our last maintenance Service affected: * potential reconnect on SMPP connections * potential traffic queue due to drops in connectivity to our partners via SMPP In case of questions, please reach out to [support@engy.solutions](mailto:support@engy.solutions)..

]]> tag:status.engy.solutions,2005:Maintenance/cm4wmvarx0095ebe2fnh4g3bs 2024-12-20T22:00:00.000+00:00 2024-12-20T23:53:44.711+00:00 infrastructure maintenance Type: Maintenance

Duration: 2 hours

Affected Components: Customer Portal, Platform Customers

Dec 20, 23:53:44 GMT+0
Completed - Dear valued partner, The maintenance has been completed successfully..

Dec 20, 22:00:00 GMT+0
Identified - Dear valued partner, We want to inform you that we have scheduled maintenance for our systems. What's to be done? * Non-disruptive maintenance of our infrastructure Service affected: * potential reconnect on SMPP connections * potential traffic queue due to drops in connectivity to our partners via SMPP In case of questions, please reach out to [support@engy.solutions](mailto:support@engy.solutions)..

Dec 20, 21:53:40 GMT+0
Identified - The maintenance is now in progress..

]]> tag:status.engy.solutions,2005:Maintenance/cm3ep0xwt005h10oim24h6dlr 2024-11-13T03:30:00.000+00:00 2024-11-13T05:30:00.000+00:00 Disruptive Network Maintenance Type: Maintenance

Duration: 2 hours

Affected Components: Customer Portal, Platform Customers

Nov 13, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 13, 03:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 13, 03:30:00 GMT+0
Identified - Our data center provider will be carrying out disruptive maintenance in their network, which will also affect us. The disruption will take up to one hour in the mentioned time frame. During the maintenance, none of our services will be reachable. We are constantly monitoring the availability of our platform and react if required. We apologize for any inconvenience this disruption will cause..

]]> tag:status.engy.solutions,2005:Incident/clwsmm6m845773bamw3hxd7kif 2024-05-30T02:18:39.961+00:00 2024-05-30T03:13:13.425+00:00 Platform issue Type: Incident

Duration: 55 minutes

Affected Components: Customer Portal, Platform Customers

May 30, 03:13:13 GMT+0
Resolved - The incident is resolved, as traffic processing has been stabilized. Internal investigation on the root cause is yet ongoing..

May 30, 02:53:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 30, 02:18:39 GMT+0
Investigating - We are currently investigating an incident affecting message delivery on our platform..

]]> tag:status.engy.solutions,2005:Maintenance/clwgvivf8112455bboeqbvrqyvq 2024-05-21T21:00:00.000+00:00 2024-05-21T21:48:17.190+00:00 Infrastructure maintenance Type: Maintenance

Duration: 48 minutes

May 21, 21:48:17 GMT+0
Completed - The maintenance has been completed successfully..

May 21, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

May 21, 21:00:00 GMT+0
Identified - Dear valued partner, In preparation for an update on our services, we will perform planned maintenance on our API services. Connections may be disrupted. A reconnect is immediately possible..

]]> tag:status.engy.solutions,2005:Incident/clrv2xiz591576bmoed8ujikde 2024-01-26T20:12:23.782+00:00 2024-01-26T21:12:53.116+00:00 Incident occurred Type: Incident

Duration: 1 hour

Affected Components: Customer Portal, Platform Customers

Jan 26, 21:12:53 GMT+0
Resolved - This incident has been resolved. If you have questions, please reach out to our support team..

Jan 26, 20:25:44 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 26, 20:20:46 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 26, 20:12:23 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.engy.solutions,2005:Maintenance/clq58g78l19345bcorpdidp9j7 2023-12-19T14:00:00.000+00:00 2023-12-19T15:04:35.281+00:00 Infrastructure Maintenance Type: Maintenance

Duration: 1 hour and 5 minutes

Affected Components: Customer Portal, Platform Customers

Dec 19, 15:04:35 GMT+0
Completed - Maintenance has completed successfully. Thank you for the patience!.

Dec 19, 14:00:00 GMT+0
Identified - We want to inform you that we have planned maintenance for our systems. What's to be done? - disruptive maintenance of our infrastructure Services affected: - reconnect on SMPP connections - potential short traffic queue due to drops of connectivity to our partners via SMPP In case of questions, please reach out to [support@engy.solutions](mailto:support@engy.solutions)..

]]> tag:status.engy.solutions,2005:Maintenance/clnsw0mwg124279wdoa7kneic7f 2023-10-16T20:00:00.000+00:00 2023-10-16T22:31:09.870+00:00 Infrastructure Maintenance Type: Maintenance

Duration: 2 hours and 23 minutes

Affected Components: Platform Customers

Oct 16, 22:31:09 GMT+0
Completed - Maintenance has been completed successfully..

Oct 16, 22:22:48 GMT+0
Completed - The maintenance was successfully completed..

Oct 16, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 16, 20:00:00 GMT+0
Identified - We want to inform you that we have planned maintenance for our systems. What's to be done? - non-disruptive maintenance of our infrastructure Services affected: - potential reconnect on SMPP connections - potential short traffic queue due to drops of connectivity to our partners via SMPP In case of questions, please reach out to [support@engy.solutions](mailto:support@engy.solutions)..

]]> tag:status.engy.solutions,2005:Maintenance/clm4wq86822810ban1jgc8yx12 2023-09-05T13:00:00.000+00:00 2023-09-05T13:47:03.853+00:00 Infrastructure Maintenance Type: Maintenance

Duration: 47 minutes

Affected Components: Platform Customers

Sep 5, 13:47:03 GMT+0
Completed - The maintenance has been completed successfully..

Sep 5, 13:00:53 GMT+0
Identified - The maintenance is now in progress..

Sep 5, 13:00:00 GMT+0
Identified - We are planning for scheduled maintenance during that time. This maintenance is following up on the incident from 2023-09-04 to resolve the underlying root cause..

]]> tag:status.engy.solutions,2005:Maintenance/clhgpfmdk400276wmz7pio163y 2023-05-11T21:30:00.000+00:00 2023-05-12T01:01:05.030+00:00 Infrastructure Maintenance Type: Maintenance

Duration: 2 days, 4 hours and 44 minutes

Affected Components: Platform Customers

May 12, 01:01:05 GMT+0
Completed - Maintenance has completed successfully..

May 11, 21:33:46 GMT+0
Identified - Dear valued partner, The maintenance is now in progress..

May 11, 21:30:00 GMT+0
Identified - Dear valued partner, We want to inform you that we have planned maintenance for our systems. What's to be done? - non-disruptive maintenance of our infrastructure Service affected: - potential reconnect on SMPP connections - potential traffic queue due to drops of connectivity to our partners via SMPP In case of questions, please reach out to [support@engy.solutions](mailto:support@engy.solutions). Best regards,.

May 9, 20:17:18 GMT+0
Identified - Due to a human error, we sent out a notification about the wrong date. **To confirm, the maintenance has been scheduled for 2023-05-11 at 23:30 CEST / 21:30 UTC and will last up to three hours.**.

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